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Terms & Conditions for Stand Up Paddle Lesson
Liability:
Land or Outdoor Adventure sports / activities are very depending to weather condition to ensure customer safety. Clients should note that an adventure activity involves risk. Whilst we make every effort to safeguard our clients, we cannot be held responsible for personal injury or loss due to the action of clients which are beyond our control. A signed release or Indemnity Form will be required from all participants from

Responsibility:
OXBOLD and our instructors, staff on duties reserve the right to make such alteration to availability of equipment, activities dates, etc, that we deem necessary due to activities site and weather conditions or other conditions beyond our control including minimum safe running numbers, before and whilst on an activities. OXBOLD and our instructors, partners, management and its staff shall under no circumstances whatsoever be liable for any injuries or loss or damage to client whose participating in the activities or lesson (Liability Release Form will be signed by participants before activities take-off).

OXBOLD instructors and staff on duties reserves the right to cancel or reschedule the lesson, experience due to weather, serviceability or availability of equipment, manpower or unforeseen circumstances. Reschedule for activities / experience only apply if there is bad weather or unforeseen circumstances agree by both parties. If participants wish to reschedule the activities to another suitable day must provide written or email without penalty with at least 24 hours notification. Activities scheduled outside of regular business hours (9am - 6pm) must be rescheduled before the close of business day.

Instructors and staff on duties will advise you it is a GO, NO GO or Reschedule due to weather, lake or sea water conditions. After used the activities or services, no refund will be entertained. We believe it must be both parties agreed to the activity, else Instructor will not guide the student due to bad weather or etc. Please take note on this!

OXBOLD reserve the right to change the prices without notice.

Fitness, Health & Experience:
Good health and a positive mental attitude are essential. This activity is valid to anyone who age is 6 to 50 and in good health condition. OXBOLD and our instructors, staff on duties reserve the right to refuse to carry any client who is deemed to endanger the safe running of the activities. The activities may not be suitable for persons who are pregnant, suffer from epilepsy, recent head injuries, recurrent fainting, blackouts, high blood pressure, heart conditions or back problems. If in any doubt participants should seek the medical advice of their GP prior to booking.

Indemnity Form:
Each participant is required to sign an indemnity form in the site before the activity commences.

Insurance:
Clients are advised to be insured. To be insured, you need to book minimum 3 days in advance for the insurance purchase timeframe. The particular we required from participant to submit is your full name as in identity card, IC or Passport number and Emergency Contact particular. Maximum age limit is 50 years old and in good health with medical proof.

Payment Condition:
  1. Deposit 50% of the total amount is required at the time of booking OR full payment must be made before the activities. In case of cancellation, 20% of the deposit will be forfeited. Balance payment to be made in 14 working days prior to departure of activity as the cut off date for any booking.
  2. Payment should be by cash or cross cheque to OXBOLD bank account.
  3. No Refund will be entertained in case of NO SHOW or UN-USED Service without informing OXBOLD in advance with minimum 72 hours before the trip.
  4. Postponement notice must be provided by OXBOLD or our sport partner due to bad weather or which high risks is unavoidable, all payment will be transferred to a later date agreed by both parties.
  5. Postponement notice from participants must be provided by email or in writing within 3 working days prior to departure for day activity and 21 working days for multiple days’ trip to qualify for an alternative date. Maximum to one time postpone notice allowed from customers / participants. Insurance payment is non-refundable or transferable. Full refund will be entertained to participant who agreed and bound to our terms and conditions.
  6. Once you had made the payment. Participants will receive a Confirmation Letter from OXBOLD. Only booking with confirmation letter consider as VALID booking (Please insist of Confirmation letter once you made the payment).
We pay 100% Money Back GUARANTEE to our clients. If you fulfill the payment and cancellation policy, we will pay back full amount to you! We believe in trust and committed to our services to all our clients.

Cancellation:

Guest must forward a written notice within the following period:

Weather Delays: All lessons will take place at their scheduled time as long as the weather permits. OXBOLD reserves the right to postpone lessons at their discretion due to weather or conditions they deem unsafe. If conditions or weather prevent the lesson from taking place, the lesson will be rescheduled for future convenient time or credit will be issued for future lesson.

Cancellations: All cancellations will incur a RM50 processing fee. Lessons cancelled 3 days / 72 hours before scheduled lesson time will be refund half of the lesson price. Cancellation made 72 hours or less before scheduled lesson is not eligible for refunds.

Rescheduling: If there are open times, you may reschedule so up to 48 hours prior to your scheduled lesson. If there are no open times, cancellation terms will apply. Lessons may be rescheduled one time only.

No Shows: There is no refund or re-scheduling for no-show lessons.

Circumstances: We are not responsible for expenses incurred due to transportation related delays, illness, or any other circumstances.

•  14 (Fourteen) days prior to arrival: Full Refund
•  7 (Seven) days prior to arrival: Charge 50% from total package amount
•  3 (Three) days: Non Refundable
•  Insurance payment is non-refundable.
•  No show or UN-USED Service, 100% cancellation fee will be imposed.
•  Guest may have option to change current reserved schedule to other convenience date.

In the event of unforeseen circumstances, making it impossible or inadvisable to conduct the lesson, we ('OXBOLD') and our partners reserve the right to change to another schedule or cancel the activities to our absolute discretion. In such eventuality, agreed by both parties. A full refund shall be given to the client who calls us to cancel the package (hereafter referred to as "activity" or "activities") at least 14 days prior to the scheduled activity. All activities shall be subject to a full cancellation fee if cancelled in less than the 3 days / 72 hours. No shows are clients who do not cancel but who miss their activity for any reason. No shows will be subject to a 100% cancellation fee and shall not be entitled to any refund. All refunds for activities shall be made within 7 days from date of cancellation. Refunds will be processed upon original confirmatoin letter / receipt. Activities already taken are nonrefundable.
 
 
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