For reservations and info for the swimming lessons,
please use reservation form or call us to enquire.
If you have a group and the number is sufficient to
start the this package, you can fix your convenient
date and we will do our best to accommodate your request
on anyday based on serviceability or availability
of swimming coaches and weather permitted.
Below are our terms, conditions and policies for
swimming lessons cancellations, no shows, refunds,
and reschedule policy.
lesson listed in our packages does not means the
student will master the skills in the number of
lesson. It is just as a package and days of lesson
for each session. This is very subjective and
will be depend on each student individual skills
and understand the knowledge been taught and be
able to perform it. All student in our school
will have written records for their performance
in the lesson.
swimming pool places are booked on a first come first served
basis. Students book a series of lessons on the
basis of there being a vacant space within a pool
and time slot.
re-booking process will guarantee a student a
place within the programme. It will not however
guarantee a specific time slot. All students are
subject to movement within the class schedules,
and due to the range of ability levels it is possible
that no space will be available during the same
time slot. OXBOLD will endeavour to be flexible
in its allocation of places according to ability,
but may find it impossible to meet every eventuality.
Consideration will be given to siblings and other
family members, but not all levels can be accommodated
within the same time slots.
the termination of swimming lesson, student has
to serve one month notice in advance.
Adverse Weather & Safety Precautions:
a bad weather day, the swimming instructor and
the pool authority reserve the exclusive rights
to cancel the swimming lesson for safety reasons.
Once a swimming lesson has started and has to
be cancelled due to rain, there will be no make
up lesson. However, land-drills exercise, water
safety theory or Q&A session will be conducted.
Therefore please attend classes regardless of
the weather conditions unless you have been informed
that the lesson is cancelled. Lesson can be conducted
under drizzling rain.
will be no refund and make up class if student
is absent or when there’s cancellation of
lesson due to personal problem and without informing
the instructor/coach for any reason. However if
lesson is cancelled by the swimming instructor,
make-up class will be arrange for the student.
month notice has to be given for student who wants
to temporary discontinue the swimming lessons
while away for holiday or for any other reasons.
goggles, swim suit or trunk are the necessary
equipment a student should have for the swimming
lesson. You may purchase these products from us
at a special rate!
should note that
an sport activities involves risk. Whilst we make
every effort to safeguard our clients, we cannot
be held responsible for personal injury or loss
due to the action of clients which are beyond
our control. A signed release or Indemnity Form
will be required from all
students before swimming
OXBOLD and our
instructors, staff on duties reserve the right to make such alteration
to availability of equipment, activities dates, etc, that we deem necessary
due to activities site and weather conditions or
other conditions beyond our control including
minimum safe running numbers, before and whilst
on an activities. OXBOLD and our instructors, partners,
management and its staff shall under no circumstances
whatsoever be liable for any injuries or loss or damage to client
whose participating in the activities or lesson (Liability Release Form will be signed by participants
before activities take-off).
OXBOLD instructors and staff on duties reserves
the right to cancel or reschedule the
lesson, experience due to weather, serviceability or availability of equipment, manpower or unforeseen
circumstances. Reschedule for activities / experience only apply
if there is bad weather or unforeseen circumstances
agree by both parties.
If participants wish to reschedule the activities
to another suitable day must provide written or email without
penalty with at least 24 hours notification. Activities scheduled outside
of regular business hours (9am - 6pm) must be rescheduled
before the close of business day.
Instructors and staff on duties will advise you it is a GO, NO GO or Reschedule due to weather, lake or sea water conditions. After used the activities or
services, no refund will be entertained. We believe it must be both parties agreed to the activity, else Instructor will not guide the student due to bad weather or etc.
Please take note on this!
OXBOLD reserve the right to
change the prices without notice.
Health & Experience:
Good health and a positive mental attitude are essential. This activity is valid to anyone who age from 0 to 60 and in good health condition. OXBOLD and our instructors, staff on duties reserve the right to refuse to carry any client who is deemed to endanger the safe running of the activities. The activities may not be suitable for persons who are pregnant, suffer from epilepsy, recent head injuries, recurrent fainting, blackouts, high blood pressure, heart conditions or back problems. If in any doubt participants should seek the medical advice of their GP prior to booking.
student is required to sign an indemnity form
in the swimming school before step into the pool
or lesson commences.
are advised to be insured. All our swimming lessons
rate are excludes the insurance coverage. However,
we encourage student to have your own insurance
- Full payment has to be made before the starting
of swimming lessons.
- Payment should be by cash or cross cheque
to OXBOLD bank account.
notice will be provided by OXBOLD or our instructor
and sport partner due to bad weather and other
matters out of our control.
- Postponement notice from student must be provided
by call or email minimum within 2 working
days. Maximum to one time postpone notice
allowed from students/student per month. Full
refund will be entertained to student who
agreed and bound to our terms and conditions.
- Once payment made. student will received a
Confirmation Letter from OXBOLD. Only booking
with confirmation letter consider as VALID
booking (Please insist of Confirmation letter
once you made the payment).
||We pay 100% Money Back GUARANTEE to our clients. If you fulfill the payment and cancellation policy, we will pay back full amount to you! We believe in trust and committed to our services to all our clients.
must forward a written notice within the following
Weather Delays: All lessons will take place at their scheduled time as long as the weather permits. OXBOLD reserves the right to postpone lessons at their discretion due to weather or conditions they deem unsafe. If conditions or weather prevent the lesson from taking place, the lesson will be rescheduled for future convenient time or credit will be issued for future lesson.
Rescheduling: If there are open times, you may reschedule so up to 48 hours prior to your scheduled lesson. If there are no open times, cancellation terms will apply. Lessons may be rescheduled one time only.
No Shows: There is no refund or re-scheduling for no-show lessons.
Circumstances: We are not responsible for expenses incurred due to transportation related delays, illness, or any other circumstances.
• 14 (Fourteen) days prior to arrival: Full
• 7 (Seven) days prior to arrival: Charge 50%
from total package amount
• 3 (Three) days: Non Refundable
• Insurance payment is non-refundable.
• No show or UN-USED Service, 100% cancellation
fee will be imposed.
• Guest may have option to change current reserved
schedule to other convenience date.
In the event of unforeseen
circumstances, making it impossible or inadvisable
to conduct the lesson, we ('OXBOLD') and our partners
reserve the right to change to another schedule
or cancel the activities to our absolute discretion.
In such eventuality, agreed by both parties.
A full refund shall be given to the client who calls
us to cancel the package (hereafter referred to
as "activity" or "activities")
at least 14 days prior to the scheduled
activity. All activities shall be subject to a full
cancellation fee if cancelled in less than 3 days / 72
hours. No shows are clients who do not cancel
but who miss their activity for any reason. No shows
will be subject to a 100% cancellation fee and shall not be entitled
to any refund. All refunds for activities shall be
made within 7 days from date of cancellation. Refunds
will be processed upon original
confirmatoin letter / receipt. Activities already taken are nonrefundable.