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Terms & Conditions for Water Rafting Sports
Below are our terms and conditions for water rafting package cancellations, no shows, refunds, and reschedule.

For reservations and info for the water rafting package, please use Booking Form to book through online or call us for general enquiry. If you have a group and the number is sufficient to start the this package, you can fix your convenient date and we will do our best to accommodate your request on anyday based on serviceability or availability of river guides and weather permitted.

Clients should note that an adventure trip involves risk. Whilst we make every effort to safeguard our clients, we cannot be held responsible for personal injury or loss due to the action of clients which are beyond our control. A signed release or Indemnity Form will be required from all participants from OXBOLD and our sports strategy partners.

OXBOLD and our river guides, staff on duties reserve the right to make such alteration to availability of equipment, activities dates, etc, that we deem necessary due to activities site and weather conditions or other conditions beyond our control including minimum safe running numbers, before and whilst on an activities. OXBOLD and our river guides, partners, management and its staff shall under no circumstances whatsoever be liable for any injuries or loss or damage to client whose participating in the activities or lesson (Liability Release Form will be signed by participants before activities take-off).

OXBOLD river guides and staff on duties reserves the right to cancel or reschedule the lesson, experience due to weather, serviceability or availability of equipment, manpower or unforeseen circumstances. Reschedule for activities / experience only apply if there is bad weather or unforeseen circumstances agree by both parties. If participants wish to reschedule the activities to another suitable day must provide written or email without penalty with at least 72 hours notification. Activities scheduled outside of regular business hours (9am - 6pm) must be rescheduled before the close of business day.

River guides and staff on duties will advise you it is a GO, NO GO or Reschedule due to weather and river conditions. After used the activities or services, no refund will be entertained. We believe it must be both parties agreed to the activity, else river guides will not guide the participants due to bad weather or etc. Please take note on this!

OXBOLD reserve the right to change the prices without notice.

Fitness, Health & Experience:
While good health and a positive mental attitude are essential, you do not need to have prior experience. Swimming ability is recommended but not essential, many non-swimmers travel with us each year. OXBOLD and our partners reserve the right to refuse to carry any client who is deemed to endanger the safe running of the trip. "Pregnant women will be refused participation".

Indemnity Form:
Each participants is required to sign an indemnity form in the water rafting site before the trip commences.

Clients are advised to be insured. All our water rafting trip rate are excludes the insurance coverage (Optional). However, we encourage clients/participants to be insured. The particular we required from participants to submit is full name as in identity card, IC or Passport number. Maximum age limit is 60 years old and in good healthy with medical proof. Insurance can be provided at an extra. Just stated in the Booking Form you requires Insurance Coverage.

Payment Condition:
  1. Full payment has to be made before the starting of water rafting trip.
  2. Payment should be by cash or cross cheque to OXBOLD bank account and clear minimum 2 days before the activity take place.
  3. Postponement notice will be provided by OXBOLD or our river guides and partner due to bad weather and other matters out of our control.
  4. Postponement notice from participant must be provided by call or email minimum within 3 working days. Maximum to one time postpone notice allowed from participant. Full refund will be entertained to participant who agreed and bound to our terms and conditions.
  5. Once payment made. participant will received a Confirmation Letter from OXBOLD. Only booking with Confirmation Letter consider as VALID Booking (Please insist of Confirmation Letter once you made the payment).
We pay 100% Money Back GUARANTEE to our clients. If you fulfill the payment and cancellation policy, we will pay back full amount to you! We believe in trust and committed to our services to all our clients.


Guest must forward a written notice within the following period:

Weather Delays: All lessons will take place at their scheduled time as long as the weather permits. OXBOLD reserves the right to postpone the activity at their discretion due to weather or conditions they deem unsafe. If conditions or weather prevent the activity from taking place, the activity will be reschedule for future convenience date.

Rescheduling: Participant may reschedule up to 1 time only prior to your schedule minimum 3 days before activity . Cancellation terms will apply if no communication from participant/clients/customer to OXBOLD team. Take Note!

No Shows: There is no refund or re-scheduling for no-show lessons.

Circumstances: We are not responsible for expenses incurred due to transportation related delays, illness, or any other circumstances.

•  14 (Fourteen) days prior to arrival: Full Refund
•  7 (Seven) days prior to arrival: Charge 50% from total package amount
•  3 (Three) days: Non Refundable
•  Insurance payment is non-refundable.
•  No show or UN-USED Service, 100% cancellation fee will be imposed.
•  Guest may have option to change current reserved schedule to other convenience date.

In the event of unforeseen circumstances, making it impossible or inadvisable to conduct the lesson, we ('OXBOLD') and our partners reserve the right to change to another schedule or cancel the activities to our absolute discretion. In such eventuality, agreed by both parties. A full refund shall be given to the client who calls us to cancel the package (hereafter referred to as "activity" or "activities") at least 14 days prior to the scheduled activity. All activities shall be subject to a full cancellation fee if cancelled in less than the 3 days / 72 hours. No shows are clients who do not cancel but who miss their activity for any reason. No shows will be subject to a 100% cancellation fee and shall not be entitled to any refund. All refunds for activities shall be made within 7 days from date of cancellation. Refunds will be processed upon original confirmatoin letter / receipt. Activities already taken are nonrefundable.
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