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Terms & Conditions for Water Rafting Sports
Below are our terms and conditions for water rafting package cancellations, no shows, refunds, and reschedule.

For reservations and info for the water rafting package, please use Booking Form to book through online or call us for general enquiry. If you have a group and the number is sufficient to start the this package, you can fix your convenient date and we will do our best to accommodate your request on anyday based on serviceability or availability of river guides and weather permitted.

LIABILITY
Clients should note that an adventure trip involves risk. Whilst we make every effort to safeguard our clients, we cannot be held responsible for personal injury or loss due to the action of clients which are beyond our control. A signed release or Indemnity Form will be required from all participants from OXBOLD and our sports strategy partners.

RESPONSIBILITY
OXBOLD and our river guides, staff on duties reserve the right to make such alteration to availability of equipment, activities dates, etc, that we deem necessary due to activities site and weather conditions or other conditions beyond our control including minimum safe running numbers, before and whilst on an activities. OXBOLD and our river guides, partners, management and its staff shall under no circumstances whatsoever be liable for any injuries or loss or damage to client whose participating in the activities or lesson (Liability Release Form will be signed by participants before activities take-off).

OXBOLD river guides and staff on duties reserves the right to cancel or reschedule the lesson, experience due to weather, serviceability or availability of equipment, manpower or unforeseen circumstances. Reschedule for activities / experience only apply if there is bad weather or unforeseen circumstances agree by both parties. If participants wish to reschedule the activities to another suitable day must provide written or email without penalty with at least 72 hours notification. Activities scheduled outside of regular business hours (9am - 6pm) must be rescheduled before the close of business day.

River guides and staff on duties will advise you it is a GO, NO GO or Reschedule due to weather and river conditions. After used the activities or services, no refund will be entertained. We believe it must be both parties agreed to the activity, else river guides will not guide the participants due to bad weather or etc. Please take note on this!

OXBOLD reserve the right to change the prices without notice.

FITNESS, HEALTH & EXPERIENCE
While good health and a positive mental attitude are essential, you do not need to have prior experience. Swimming ability is recommended but not essential, many non-swimmers travel with us each year. OXBOLD and our partners reserve the right to refuse to carry any client who is deemed to endanger the safe running of the trip. "Pregnant women will be refused participation".

INDEMNITY FORM
Each participants is required to sign an indemnity form in the water rafting site before the trip commences.

INSURANCE
Clients are advised to be insured. All our water rafting trip rate are excludes the insurance coverage (Optional). However, we encourage clients/participants to be insured. The particular we required from participants to submit is full name as in identity card, IC or Passport number. Maximum age limit is 60 years old and in good healthy with medical proof. Insurance can be provided at an extra. Just stated in the Booking Form you requires Insurance Coverage.

PAYMENT CONDITIONS
  1. Full payment has to be made before the starting of water rafting trip.
  2. Payment should be by cash or cross cheque to OXBOLD bank account and clear minimum 2 days before the activity take place.
  3. Postponement notice will be provided by OXBOLD or our river guides and partner due to bad weather and other matters out of our control.
  4. Postponement notice from participant must be provided by call or email minimum within 3 working days. Maximum to one time postpone notice allowed from participant. Full refund will be entertained to participant who agreed and bound to our terms and conditions.
  5. Once payment made. participant will received a Confirmation Letter from OXBOLD. Only booking with Confirmation Letter consider as VALID Booking (Please insist of Confirmation Letter once you made the payment).
We pay 100% Money Back GUARANTEE to our clients. If you fulfill the payment and cancellation policy, we will pay back full amount to you! We believe in trust and committed to our services to all our clients.

CANCELLATIONS
Participants must forward a written notice via email within the following period and the conditions apply to cancellations as below:

• 14 (Fourteen) days prior to arrival with email or call notice: Full Refund
• 7 (Seven) days prior to arrival: Charge 50% from total package amount
• 3 (Three) days: Non Refundable
• Insurance payment is non-refundable
• Coach/Van/Car transport services is non-refundable
• No show or UN-USED Service, 100% of payment made will be forfeited
• Guest may have option to change current reserved schedule to other convenience date by contact Oxbold in advance (term and condition apply).

In the event of unforeseen circumstances, making it impossible or inadvisable to fly, we ('OXBOLD') and our guides/partners/instructors reserve the right to change, schedule or cancel the flight to our absolute discretion. In such eventuality, agreed by both parties. A full refund shall be given to the client who calls us to cancel the package (hereafter referred to as "activity" or "activities") at least 48 hours prior to the scheduled activity. All activities shall be subject to a full cancellation fee if cancelled in less than the 24 hours. Full refund will be made against 'OXBOLD' to our clients who can't proceed to the next activity schedule with valid reason. No shows are clients who do not cancel but who miss their activity for any reason. No shows will be subject to a 100% cancellation fee and shall not be entitled to any refund.

REFUNDS
The insurance coverage and coach/transport services are non-refundable. We practice 100% Money Back GUARANTEE on sports packages to our clients, if you fulfil our booking, payment and cancellation policy. All refunds for activities shall be made within 7 days from date of cancellation. Refunds will be processed upon original confirmatoin letter / receipt. Activities already taken are nonrefundable.

POSTPONE / RESCHEDULE
Due to unforeseen circumstances, making it impossible or inadvisable for our activity to carry out on the date which customer have booked and force to postpone and reschedule a day before, on the spot or on the activity day. All postpone and reschedule of activity must agreed by customer with our instructor/pilot/guides on the site then inform Oxbold with email or call.

The follow up for your postpone and reschedule will be carry out by Oxbold staff not the instructor/pilot/guides, instructor/pilot/guides will be only focus on the safety, equipment conditions and on side activity. Our instructor/pilot/guides will not have time to focus on your postpone and reschedule. After Oxbold acknowledge your postpone, we will get in touch with the instructor/pilot/guides to match and reschedule your next activity with instructor/pilot/guides. No call and No email from customer regard postpone and reschedule, Oxbold consider your activity is completed and no postpone and reschedule is allow.

INSURANCE COVERAGE
You can purchase Insurance Coverage from us during your booking. Insurance Coverage is an Optional item which do not includes in our sport activities. Just Click/Select 'YES' for Insurance in booking form, We can arrange Personal Sport Insurance Protection for you and your friends and families member when signing up the activities with us. However, you need to give us at least 3 days advanced notice to ensure your insurance coverage successful purchased. For more information on the Insurance Coverage, please click Insurance Coverage Benefits to read more.

Insurance covarage only valid for the day of the event, postponed of booking have to purchase the new insururance coverage.

PENALTY
Penalty is for any confirmed booking to extend due to any valid reason as the instructor, guide or pilot with our aircraft, jet ski, boat and etc already reserved for your booking date and time and we are unable to secure other booking to replace:

•  RM100 penalty fee will be charged and pay to Oxbold to extend your new schedule (maximum period 1 month from the previous booking date).

GIFT VOUCHER
You can buy our sport package as a Gift Voucher for someone special like birthday or any special occasion.
We will send you the Gift Voucher in Jpeg format via email, you may print it out and hand over by hand or email to your recipient.
We allow you to provide a simple message for us to write in your Gift Voucher not more than 100 characters.

•  Gift Voucher only valid maximum 3 months start from the date of full payment.
•  Extend of Gift Voucher only allow for 1 time and penalty of RM100 have to pay.
•  Maximum of 1 (one) month to extend start from the previous gift voucher validity date or previous booking date.
•  No show, No Call, No Email or UN-USED Service after voucher expired or booking confirmed date, 100% cancellation fee will be imposed.

In the event of unforeseen circumstances, making it impossible or inadvisable to fly, we ('OXBOLD') and our partners reserve the right to change to another schedule or cancel the flight to our absolute discretion. In such eventuality, agreed by both parties. A full refund shall be given to the client who calls us to cancel the package (hereafter referred to as "activity" or "activities") at least 14 days prior to the scheduled activity. All activities shall be subject to a full cancellation fee if cancelled in less than the 3 days / 72 hours. No shows are clients who do not cancel but who miss their activity for any reason. No shows will be subject to a 100% cancellation fee and shall not be entitled to any refund. All refunds for activities shall be made within 7 days from date of cancellation. Refunds will be processed upon original confirmatoin letter / receipt. Activities already taken are nonrefundable.
 
 
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