Water or Outdoor Adventure sports / activities are very depending to weather condition to ensure customer safety. Clients should note that
an adventure activity involves risk. Whilst we make
every effort to safeguard our clients, we cannot
be held responsible for personal injury or loss
due to the action of clients which are beyond
our control. A signed release or Indemnity Form
will be required from all participants from
OXBOLD and our
instructors, staff on duties reserve the right to make such alteration
to availability of equipment, activities dates, etc, that we deem necessary
due to activities site and weather conditions or
other conditions beyond our control including
minimum safe running numbers, before and whilst
on an activities. OXBOLD and our instructors, partners,
management and its staff shall under no circumstances
whatsoever be liable for any injuries or loss or damage to client
whose participating in the activities or lesson (Liability Release Form will be signed by participants
before activities take-off).
OXBOLD instructors and staff on duties reserves
the right to cancel or reschedule the
lesson, experience due to weather, serviceability or availability of equipment, manpower or unforeseen
circumstances. Reschedule for activities / experience only apply
if there is bad weather or unforeseen circumstances
agree by both parties.
If participants wish to reschedule the activities
to another suitable day must provide written or email without
penalty with at least 24 hours notification. Activities scheduled outside
of regular business hours (9am - 6pm) must be rescheduled
before the close of business day.
Instructors and staff on duties will advise you it is a GO, NO GO or Reschedule due to weather, lake or sea water conditions. After used the activities or
services, no refund will be entertained. We believe it must be both parties agreed to the activity, else Instructor will not guide the student due to bad weather or etc.
Please take note on this!
OXBOLD reserve the right to
change the prices without notice.
Health & Experience:
Good health and a positive mental attitude are essential. This activity is valid to anyone who age is 6 to 50 and in good health condition. OXBOLD and our instructors, staff on duties reserve the right to refuse to carry any client who is deemed to endanger the safe running of the activities. The activities may not be suitable for persons who are pregnant, suffer from epilepsy, recent head injuries, recurrent fainting, blackouts, high blood pressure, heart conditions or back problems. If in any doubt participants should seek the medical advice of their GP prior to booking.
Each participant is required
to sign an indemnity form in the
site before the activity commences.
Clients are advised to
be insured. To be insured, you need to book minimum 3 days in advance for the insurance purchase timeframe. The particular we required from participant
to submit is your full name as in identity card,
IC or Passport number and Emergency Contact particular. Maximum age limit is
50 years old and in good health with medical
50% of the total amount is required at the
time of booking OR full payment must be made before the activities.
In case of cancellation,
20% of the deposit will be forfeited. Balance
payment to be made in 14 working days prior
to departure of activity as the cut off date for any booking.
- Payment should be by cash or cross cheque
to OXBOLD bank account.
- No Refund will be entertained in case of
NO SHOW or UN-USED Service without informing
OXBOLD in advance with minimum 72
hours before the trip.
- Postponement notice must be provided by
OXBOLD or our sport partner due to
bad weather or which high
risks is unavoidable, all payment will be
transferred to a later date agreed by both
- Postponement notice from participants must be provided by email or in writing within 3 working days prior to departure for day activity and 21 working days for multiple days’ trip to qualify for an alternative date. Maximum to one time postpone notice allowed from customers / participants. Insurance payment is non-refundable or transferable. Full refund will be entertained to participant who agreed and bound to our terms and conditions.
- Once you had made the payment. Participants will receive a Confirmation Letter from OXBOLD. Only booking with confirmation letter consider as VALID booking (Please insist of Confirmation letter once you made the payment).
||We pay 100% Money Back GUARANTEE to our clients. If you fulfill the payment and cancellation policy, we will pay back full amount to you! We believe in trust and committed to our services to all our clients.
must forward a written notice within the following
Weather Delays: All lessons will take place at their scheduled time as long as the weather permits. OXBOLD reserves the right to postpone lessons at their discretion due to weather or conditions they deem unsafe. If conditions or weather prevent the lesson from taking place, the lesson will be rescheduled for future convenient time or credit will be issued for future lesson.
Cancellations: All cancellations will incur a RM50 processing fee.
Rescheduling: If there are open times, you may reschedule so up to 48 hours prior to your scheduled lesson. If there are no open times, cancellation terms will apply. Lessons may be rescheduled one time only.
No Shows: There is no refund or re-scheduling for no-show lessons.
Circumstances: We are not responsible for expenses incurred due to transportation related delays, illness, or any other circumstances.
• 14 (Fourteen) days prior to arrival: Full
• 7 (Seven) days prior to arrival: Charge 50%
from total package amount
• 3 (Three) days: Non Refundable
• Insurance payment is non-refundable.
• No show or UN-USED Service, 100% cancellation
fee will be imposed.
• Guest may have option to change current reserved
schedule to other convenience date.
In the event of unforeseen
circumstances, making it impossible or inadvisable
to conduct the lesson, we ('OXBOLD') and our partners
reserve the right to change to another schedule
or cancel the activities to our absolute discretion.
In such eventuality, agreed by both parties.
A full refund shall be given to the client who calls
us to cancel the package (hereafter referred to
as "activity" or "activities")
at least 14 days prior to the scheduled
activity. All activities shall be subject to a full
cancellation fee if cancelled in less than the 3 days / 72
hours. No shows are clients who do not cancel
but who miss their activity for any reason. No shows
will be subject to a 100% cancellation fee and shall not be entitled
to any refund. All refunds for activities shall be
made within 7 days from date of cancellation. Refunds
will be processed upon original
confirmatoin letter / receipt. Activities already taken are nonrefundable.