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  FAQ  Frequently Asked Questions for Water Rafting Malaysia  
1. Do I need reservations?
We strongly suggest that you book your trip as far in advance as possible. Our rafting trips fill up quickly, especially during the peak rafting season like weekends and Public holidays. All trips we offer are by advance reservation only, please check each river's trip description for specific details.
2. Is rafting dangerous?
Rafting is thrilling, exciting, wet, wild and unbelievably fun. However, as with all adventure sports, there is inherent and assumed risk involved. Risk contributes to the excitement and is one of the reasons people enjoy rafting at all levels. The guides are trained to minimize and manage risks, and statistically speaking, you’re safer in a raft than in your car.

The most common injuries on rafting trips are injuries that occur on land, especially getting into and out of the boats. Despite our training and risk management attempts, things can happen, because nothing is safe, especially not rafting, even though we try really hard to ensure your safety, we simply cannot make that claim.
3. If I can't swim, can I still go rafting?
Yes. Everyone on commercial rafting trips wears a coast guard approved ‘life vest’ or personal flotation device (PFD). This critical piece of equipment is designed to aid in keeping you afloat in the event that you find yourself in the river. Many non-swimmers go on rafting trips, and they have a great time. Your guides will give you an in-depth and engaging safety talk before your trip explaining what you should prepare for and do in the event you fall out of the raft.

Your guide is trained in whitewater rescue and will work with the rest of your guide team to ensure that you are able to feel comfortable with the whitewater conditions on your trip. We are willing to get in the river with you in the flatwater and give you some pointers on swimming techniques if you would like. All non-swimming folks should inform their guide on the trip.
4. How fit should I be to go rafting?
We are currently using a raft boat made from the USA which is widely used by commercial operators. This means that rafters will be an active source of power to move the boat through the rapids and you will need to learn easy commands from your guides to help maneuver the boat as it moves downstream. You should be reasonably healthy and must be able to fit into the life vests supplied by us. Paddling can sometimes be tiring, but your guides will instruct you on paddling techniques which are lots of fun to learn. If you’re in doubt about your fitness to go rafting check with your doctor before you go.
5. I have family with young children, can they go rafting?
Yes. There are, however, weight and age restrictions specific to each river trip, so please check into the details for which rafting trip you’re interested in and contact us with any questions or concerns.
6. I am senior citizen, can I go rafting?
Many healthy people of all ages enjoy rafting at all levels. However, our guide set the maximum to 60 years old. If you’re fit and above 60 years old, please consult with your doctor and provide us a letter from a doctor saying that you are fit to the raft before you book.
7. What should I bring and wear?
Bring two sets of clothing - One 'Wet' set for the water rafting and another 'Dry' set to change after your water rafting adventure. Jeans are not recommended! A swimsuit or shorts and T-shirt long or short sleeved; boardshorts; long and short pants and anything comfortable is best.

A baseball cap, visor, or sunglasses are helpful in bright, sunny weather. Flip flops, loose-fitting sandals, "crocs" shoes, and bare feet are not permitted. Please see our webpage on the What to Wear and Bring column for complete details.
8. Will I fall out the boat? What should I do If I do?
Plan “A” is always to stay in the boat, but believe it or not, many people love falling out of the raft, after the fact. It’s exciting, but it can be disorienting and a little overwhelming at first. Many people have taken multiple trips and never fallen in. Some people swim on their first trip. It’s all a part of rafting.

Before you go on any trip, you’ll be given extensive training and instructions on what to do if you fall in, and how to be a smart swimmer. Follow your guide’s instructions, and your “swim” could be the most exciting part of your trip and a great story to tell your friends afterward!
9. How many people can fit in a raft?
Our rafts boat typically seat 4-6 people and with one or 2 guides, this will depend on which river to raft and are adamant about not overloading them as a matter of safety and social responsibility.
10. If I only have 2 people, can I still book the package?
Yes! You can, either you pay for 5 person rate for just 2 of you OR we may ask us to put you on the waiting list. However, you can join the other group on weekend at the normal rate.
11. Which is the best rafting river for me?
We usually encourage families and first-timers to begin with a trip of modest intensity and work your way up to the high-adventure excursions. Listed below is a sample progression of whitewater trips, ranging from easy rapids to eye-popping whitewater.

It depends on your objective and how adventurous people you are. The most thrilling river in Peninsular Malaysia will be Singor River in Belum Rainforest at Grik, Perak. However, it required more experience rafters to participate.

If this is your first rafting experience, then Kampar River in Gopeng will be a perfect choice. It is a great river for family outings. If you look for a family outing rafting trip, It is an easy river to raft and less rapid. The most popular river will be the Selangor River located in Kuala Kubu Bharu just one and a half-hour ride from Kuala Lumpur. With rapid up to levels 4. It's perfect for adventure thrill-seekers. It depends on what you want and who you are. However, if you are comfortable with water and water confidence person. You may join any river to raft.
12. Do you take photos/videos during the trip? Can I bring my camera?
Your guide will be a photographer to take pictures of the rapids during your trip. However, our guides are not a professional photographers, their main duty is mainly focused on the safety and fun of your rafting trip.

These photos and videos we provide it FREE services for you during the trip. You can get this photos/videos by bringing your own thumb drive, pen drive, or SD card to copy it after the rafting trip of the day at the dining area. Else we can share it online for you to download later after the trip. This is a great option if you don’t want to fool around with your own waterproof camera, which you are more than welcome to bring.
13. How do I book the Water Rafting Trip?
You may book the water rafting by filling the Booking Form on our website. If you have any questions about the water rafting package before booking, please call or WhatsApp our General Line for assistant at
14. What meals are provided and what is for lunch?
Light refreshment in the middle of the rafting journey and lunch is included in all our rafting trips: Lunch consists of a nasi lemak, fried chicken, bread, sandwich, cheese, meat, fruit, veggies, soft drink, and a hot drink. (The exact menu varies slightly depending on the river and trip).
15. How early should I arrive beforehand to meeting point?
Please arrive at least 30 minutes prior to your trip departure. If you are not familiar with the area you may want to allow some extra time before your trip departure time. Make sure to get good directions before you leave home (we provide Google & Waze Map in your Confirmation Email). Somehow every once in a while, people end up at the wrong rafting company but have had plenty of time to correct the error and arrive at the right location with time to spare.

FYI: Be sure to take your reservation number and info with you. All trips leave our outpost at their scheduled departure times, if you are late you have missed the trip. Make sure you are familiar with our trip booking policies.
16. What happens on a typical rafting trip?
Your trip begins when you meet us at the meeting point and time. Then convoy from the meeting point to put-in point with your car follow our guide 4WD. In put-in point, we will hand out and collect your indemnity/release forms and distribute rafting gear for everyone to get geared up. The Chief Guide will deliver a safety talk en route – a vital short discussion about how to be safe on the water, followed by assigning you a guide and group. We move quickly to get out on the river with our rafts are on the river. You’ll receive a paddle talk, learn to paddle as a team, and rafting safety training on the river before rafting starts.

Rafting begins to heading downstream, teamwork activities, shoot the breeze, learn to paddle, enjoy the scenery, see some wildlife and have the time of your life. End with great adventure and memory, heading to shower and enjoy your lunch from our chef.
17. What happens if there is bad weather?
Rain: Trips go rain or shine. You are going to get wet anyway so why not enjoy your river trip. Rainy days also provide some of the most beautiful scenery as fog and mist rise off the river.

Lightning: In the event of a locally severe lightning storm, trips may stop and pull over on the bank. Exposure while on the river is at a minimum because of the high ridgelines and trees that surround the river. Trip starts may be delayed if a storm is occurring at the rafting center.

High Water/ Dry: If the water levels on any of the rivers exceed safe levels or dry, trips may be canceled or relocated to another river. In the case of trip cancellation, guests are offered the option to reschedule or receive a full refund.
18. How are rapids rated for difficulty?
International Scale of River Levels Difficulty

Grade 1 - Easy. Few or no obstructions; fast-moving water with riffles; risk to swimmers is slight.

Grade 2 - Novice. Wide clear channels; occasional maneuvering; rocks and medium-sized waves are easily avoided by trained paddlers; risk to swimmers is low; assistance is helpful but rarely needed.

Grade 3 - Intermediate. Rapids with moderate, irregular waves which may be difficult to avoid and capable of swamping a canoe; complex maneuvers in fast current and narrow passages require good boat control; large waves, holes, and strainers may be present but are easily avoided; powerful current; scouting advisable; swimmers are unlikely to be injured but assistance may be needed to avoid a long swim.

Grade 4 - Advanced. Intense, powerful rapids; turbulent water; may involve long, unavoidable waves, holes, or constricted passages demanding fast maneuvers under pressure; may require "must" moves above dangerous hazards; risk of injury to swimmers in moderate to high; group assistance to swimmers requires practiced skills.

Grade 5 - Expert. Long, obstructed, turbulent rapids; drops may contain very large unavoidable waves, holes, or steep congested chutes with complex demanding routes; several of these factors may be combined at the upper level of this class; rescue is extremely difficult; above-average rescue skills are essential.

Grade 6 - Almost Impossible. Difficulties of Class V are carried to the limits of navigability; very dangerous; risks are high and rescue may be impossible; for teams of experts only under favorable conditions.
19. Do I need to get insurance coverage for my water rafting trip?
Insurance is optional. However, we highly recommended you get it. You can purchase insurance coverage for your water rafting trip with us. Insurance is non-refundable once it's issued. Click here for Insurance Benefits.
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